All exchanges are free! NO ADDITIONAL COST
We do not offer cancellations once your order has been processed and a confirmation email is sent
with a confirmed order number*
We offer EVEN exchanges only in the same category. Products of lesser value will be considered an even exchange. Exchanges have to be within 7 days upon receiving your purchase. No Refunds.
If you are requesting an item which exceeds your original order we will be invoicing you the difference via email. We only offer ONE even exchange per order.
Please refer to the sizing chart when placing your order to ensure you receive the correct size.
Please remember that XL size and 1XL is the same thing. If you need one size up, you should order 2XL.
All international order will be subject to a $30 fee for international DHL shipping. We are not responsible for international custom fees. We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be exchanged. For all international exchanges please contact customer service first before processing your exchange (786-375-9096) & for past communication What’s app us at the same number.. Hours of operation are Monday-Friday 10am-6pm EST.
Defective items MUST be reported within 10 days of receipt. If not reported within the time frame, we will not be able to further assist you in the matter… If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. REQUIREMENTS FOR EXCHANGES Exchanges are subject to quality approval and inspection at our warehouse personnel. Please take extra care to inspect and test all returned items to ensure these requirements:
- All tags attached
- No smells other than natural product orders
- No animal or pet hair
- No stretch marks or permanent wrinkles on items with latex
- Original packaging
- Within 7 days of the date, you received your initial purchase
Every order MUST be accompanied by an Exchange form. Please fill out your Exchange Form. We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given an exchange.Please ship your return/exchange package to the following address:
8333 Rochester Ave,Suite #109
Rancho Cucamonga, CA 91730
*Please note that the above address is not a physical store location and is to be used
for mailing merchandise only.*